Shipping & delivery

Conditions below are applicable for orders shipped to the United Kingdom. For other countries, please find the specifications further down the page.

Shipment

Same-day despatch for orders received before 2pm (Monday-Friday - for products in stock)! Or next working day thereafter.

Delivery fees for the United Kingdom

Free delivery for orders of £174.00 or more.
Standard delivery is £13.00 for orders under £ 174.00.

Delivery time* for the United Kingdom

Please allow 3 to 5 working days for standard or free delivery.

Returns

If for any reason you’re unhappy with your order and would like to return it, we offer a full refund or exchange for the order value within 30 days of receiving your purchase. Please note products must be unused and within their original packaging. This means you can open the products for evaluation in the same way you would do so in a shop. Upon return, we will promptly reimburse for the full purchase value.

To initiate a return or exchange, please follow the instructions in our returns page.

Other countries

Not all products are shipped to every country or region. Please select the country at the bottom of the page to find the product range available in your region.
Zone Delivery fee Delivery time* Swatches
Belgium, the Netherlands, Luxembourg Free delivery for orders of EUR 87.00 or more.
Standard delivery is EUR 6.00 for orders under EUR 87.00. 		Allow 1 to 2 working days for standard or free delivery. Delivery fee: EUR 5.00.
Allow 2 to 5 working days for delivery of swatches.
Germany, France Free delivery for orders of EUR 87.00 or more.
Standard delivery is EUR 9.00 for orders under EUR 87.00. 		Allow 2 to 5 working days for standard or free delivery. Delivery fee: EUR 5.00.
Allow 3 to 7 working days for delivery of swatches.
Austria, the Czech Republic, Denmark, Finland, Poland, Sweden, Slovakia Free delivery for orders of EUR 131.00 or more.
Standard delivery is EUR 13.00 for orders under EUR 131.00. 		Allow 3 to 5 working days for standard or free delivery. Delivery fee: EUR 9.00.
Allow 3 to 7 working days for delivery of swatches.
Bulgaria, Croatia, Estonia, Translation missing: en.countries.GR, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovenia, Cyprus Free delivery for orders of EUR 347.00 or more.
Standard delivery is EUR 26.00 for orders under EUR 347.00. 		Allow 4 to 7 working days for standard or free delivery. Delivery fee: EUR 14.00.
Allow 4 to 7 working days for delivery of swatches.
Ireland, Italy, Portugal, Spain Free delivery for orders of EUR 174.00 or more.
Standard delivery is EUR 22.00 for orders under EUR 174.00. 		Allow 4 to 7 working days for standard or free delivery. Delivery fee: EUR 9.00.
Allow 4 to 7 working days for delivery of swatches.
the United Kingdom Free delivery for orders of GBP 174.00 or more.
Standard delivery is GBP 13.00 for orders under GBP 174.00. 		Allow 3 to 5 working days for standard or free delivery. Delivery fee: GBP 5.00.
Allow 3 to 7 working days for delivery of swatches.
the United States
US orders ship from the United States
Free delivery for orders of USD 70.00 or more.
Standard delivery is USD 9.00 for orders under USD 70.00. 		Allow 2 to 5 working days for standard or free delivery. Delivery fee: USD 5.00.
Allow 3 to 7 working days for delivery of swatches.
Please note that delivery times are estimates and can't be guaranteed.