Shipping & delivery

Conditions below are applicable for orders shipped to the United States. For other countries, please find the specifications further down the page.

Shipment

Same-day despatch for orders received before 2pm (Monday-Friday - for products in stock)! Or next working day thereafter.

Delivery fees for the United States

Free delivery for orders of $95.00 or more.
Standard delivery is $12.00 for orders under $ 95.00.

Delivery time* for the United States

Please allow 2 to 5 working days for standard or free delivery.

Returns

If for any reason you’re unhappy with your order and would like to return it, we offer a full refund or exchange for the order value within 30 days of receiving your purchase. Please note products must be unused and within their original packaging. This means you can open the products for evaluation in the same way you would do so in a shop. Upon return, we will promptly reimburse for the full purchase value.

To initiate a return or exchange, please follow the instructions in our returns page.

Other countries

Not all products are shipped to every country or region. Please select the country at the bottom of the page to find the product range available in your region.
Zone Delivery fee Delivery time* Swatches
Belgium, the Netherlands, Luxembourg Free delivery for orders of EUR 119.00 or more.
Standard delivery is EUR 8.00 for orders under EUR 119.00. 		Allow 1 to 2 working days for standard or free delivery. Delivery fee: EUR 6.00.
Allow 2 to 5 working days for delivery of swatches.
Germany, France Free delivery for orders of EUR 119.00 or more.
Standard delivery is EUR 12.00 for orders under EUR 119.00. 		Allow 2 to 5 working days for standard or free delivery. Delivery fee: EUR 6.00.
Allow 3 to 7 working days for delivery of swatches.
Austria, the Czech Republic, Denmark, Finland, Poland, Sweden, Slovakia Free delivery for orders of EUR 178.00 or more.
Standard delivery is EUR 18.00 for orders under EUR 178.00. 		Allow 3 to 5 working days for standard or free delivery. Delivery fee: EUR 12.00.
Allow 3 to 7 working days for delivery of swatches.
Bulgaria, Croatia, Estonia, Translation missing: en.countries.GR, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovenia, Cyprus Free delivery for orders of EUR 475.00 or more.
Standard delivery is EUR 35.00 for orders under EUR 475.00. 		Allow 4 to 7 working days for standard or free delivery. Delivery fee: EUR 18.00.
Allow 4 to 7 working days for delivery of swatches.
Ireland, Italy, Portugal, Spain Free delivery for orders of EUR 238.00 or more.
Standard delivery is EUR 30.00 for orders under EUR 238.00. 		Allow 4 to 7 working days for standard or free delivery. Delivery fee: EUR 12.00.
Allow 4 to 7 working days for delivery of swatches.
the United Kingdom Free delivery for orders of GBP 238.00 or more.
Standard delivery is GBP 18.00 for orders under GBP 238.00. 		Allow 3 to 5 working days for standard or free delivery. Delivery fee: GBP 12.00.
Allow 4 to 7 working days for delivery of swatches.
the United States
US orders ship from the United States
Free delivery for orders of USD 95.00 or more.
Standard delivery is USD 12.00 for orders under USD 95.00. 		Allow 2 to 5 working days for standard or free delivery. Delivery fee: USD 6.00.
Allow 3 to 5 working days for delivery of swatches.
Please note that delivery times are estimates and can't be guaranteed.