Shipping & delivery

Conditions below are applicable for orders shipped to the United States. For other countries, please find the specifications further down the page.

Shipment

Same-day despatch for orders received before 2pm (Monday-Friday - for products in stock)! Or next working day thereafter.

Delivery fees for the United States

Free delivery for orders of $85.00 or more.
Standard delivery is $11.00 for orders under $ 85.00.

Delivery time* for the United States

Please allow 2 to 5 working days for standard or free delivery.

Returns

If for any reason you’re unhappy with your order and would like to return it, we offer a full refund or exchange for the order value within 30 days of receiving your purchase. Please note products must be unused and within their original packaging. This means you can open the products for evaluation in the same way you would do so in a shop. Upon return, we will promptly reimburse for the full purchase value.

To initiate a return or exchange, please follow the instructions in our returns page.

Other countries

Not all products are shipped to every country or region. Please select the country at the bottom of the page to find the product range available in your region.
Zone Delivery fee Delivery time* Swatches
Belgium, the Netherlands, Luxembourg Free delivery for orders of EUR 107.00 or more.
Standard delivery is EUR 7.00 for orders under EUR 107.00. 		Allow 1 to 2 working days for standard or free delivery. Delivery fee: EUR 6.00.
Allow 2 to 5 working days for delivery of swatches.
Germany, France Free delivery for orders of EUR 107.00 or more.
Standard delivery is EUR 11.00 for orders under EUR 107.00. 		Allow 2 to 5 working days for standard or free delivery. Delivery fee: EUR 6.00.
Allow 3 to 7 working days for delivery of swatches.
Austria, the Czech Republic, Denmark, Finland, Poland, Sweden, Slovakia Free delivery for orders of EUR 160.00 or more.
Standard delivery is EUR 16.00 for orders under EUR 160.00. 		Allow 3 to 5 working days for standard or free delivery. Delivery fee: EUR 11.00.
Allow 3 to 7 working days for delivery of swatches.
Bulgaria, Croatia, Estonia, Translation missing: en.countries.GR, Hungary, Latvia, Lithuania, Malta, Romania, Slovenia Free delivery for orders of EUR 425.00 or more.
Standard delivery is EUR 31.00 for orders under EUR 425.00. 		Allow 4 to 7 working days for standard or free delivery. Delivery fee: EUR 16.00.
Allow 4 to 7 working days for delivery of swatches.
Ireland, Italy, Portugal, Spain Free delivery for orders of EUR 213.00 or more.
Standard delivery is EUR 27.00 for orders under EUR 213.00. 		Allow 4 to 7 working days for standard or free delivery. Delivery fee: EUR 11.00.
Allow 4 to 7 working days for delivery of swatches.
the United Kingdom Free delivery for orders of GBP 213.00 or more.
Standard delivery is GBP 16.00 for orders under GBP 213.00. 		Allow 3 to 5 working days for standard or free delivery. Delivery fee: GBP 11.00.
Allow 4 to 7 working days for delivery of swatches.
the United States
US orders ship from the United States
Free delivery for orders of USD 85.00 or more.
Standard delivery is USD 11.00 for orders under USD 85.00. 		Allow 2 to 5 working days for standard or free delivery. Delivery fee: USD 6.00.
Allow 3 to 5 working days for delivery of swatches.
Please note that delivery times are estimates and can't be guaranteed.